Refund policy

The User has 14 days from the date the order is delivered (whether within Portugal or to other countries) to return the items purchased. To do so, the User must notify us of their intention to return, stating the order number, the item reference and the reason for the return, sending this information as soon as possible by email to info@marthaalmeida.com. The item must be returned in its original packaging, in perfect condition, with no signs of having been used or damaged, together with the purchase invoice, warranty certificate, gifts and all the items that came with the order.

The cost of return shipping is the responsibility of the User, who must send the items with parcel tracking and must always keep proof of postage.

Provided the return conditions are met, Martha Almeida Jewellery guarantees a refund within 14 days (shipping costs excluded) using the same payment method, except for payments made by Multibanco, for which the refund will be made by bank transfer. The User must provide the bank details to Martha Almeida Jewellery, preferably by email.

The return must be accompanied by a copy of the email previously sent to Martha Almeida Jewellery, with the item(s) and their accompanying items packed in a sealed package suitable for transport.

In the event of any discrepancy, the Portuguese version shall prevail.