Terms and Conditions

Preamble

These Terms and Conditions are agreed upon between the owner of the Online Store Marta Alexandra N. de Almeida, with registered office at Rua Dr. Carlos Sacadura, Lote 1 Loja 3, 3200-202 Lousã, under the tax identification number 230880193 (hereinafter referred to as Martha Almeida Jewellery) and any natural person of legal age and final consumer (hereinafter referred to as User) who wishes to make a purchase and/or order items and services sold by Martha Almeida Jewellery through the website www.marthaalmeida.com (hereinafter referred to as the “website”).

The parties agree that their relationship will be governed exclusively by the terms and conditions of purchase, sale and ordering described herein, and permanently accessible to all Users on the website.

The User, by visiting the website, registering, and purchasing and ordering any items and/or services from Martha Almeida Jewellery, assumes that they have read, understood, and become fully aware of the procedures herein and accepts them in their entirety.

In the event that the User requires any type of clarification, they may do so through the Website in the Contacts area or send an e-mail to: info@marthaalmeida.com.

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1. Purpose

These conditions are intended to define the general conditions of sale established between Martha Almeida Jewellery and the User, from the act of ordering to the various services provided by Martha Almeida Jewellery, such as payment methods and delivery conditions.

These conditions regulate all steps necessary to carry out the order and guarantee the tracking of this transaction between the contracting parties.

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2. Ordering

To place an order, the User must register on the Website, providing for this purpose certain personal data, such as their name, address, etc. For this purpose, the User must fill in all mandatory fields of the registration form.

(If you are already a registered User, you must identify yourself by entering your e-mail address, as well as your password.)

Once registration is complete, the User may proceed with the purchasing process by adding the desired items to the virtual shopping cart (“Your Cart”). In the virtual shopping cart, the User always has the possibility to modify the quantity or remove the desired items.

To complete the purchase, the User must select the “Confirm Order” command and enter the requested data regarding the order, invoicing, shipping, and payment.

The entry of incorrect or incomplete data prevents the processing of the order, with Martha Almeida Jewellery assuming no liability for any losses due to such actions.

Details to consider for proper User conduct:

• Verify the items added and their respective quantity;
• Select the delivery address, if the User selects the home delivery option (billing address), or select shipping to an address different from the billing address, or select pickup at the Atelier Store if they wish to collect the order;
• Confirm the total order value and select the payment method;
• Before finalizing the purchase, confirm the total order value including shipping costs;
• After confirming the data and the total order value, to conclude the purchase the User must accept the Terms and Conditions.

The User can track the purchases made through the “Customer Area”.

The validation of the order implies that the User has become aware of and expressly accepts these terms and conditions, available for consultation at www.marthaalmeida.com, as well as the prices and description of the products available for sale.

2.1. Order Confirmation

After making their purchase, the Customer will receive an automatic e-mail confirming the transaction, which should be printed or saved for future reference, thereby formalizing the purchase and sale contract for the items purchased.

The confirmation e-mail will indicate the order number, which the Customer should use in any communication they wish to maintain with Martha Almeida Jewellery. The order number is mandatory for indicating any changes or inaccuracies to the order.

If the data is not correct, you may request its alteration immediately, or even the cancellation of the order placed, by sending an e-mail to info@marthaalmeida.com. Any charges arising from inaccuracies not reported in a timely manner will be borne exclusively by the User.

Your order will only be processed after confirmation of the respective payment. In case of non-payment, or breach, or non-confirmation of the Terms and Conditions present on this page, Martha Almeida Jewellery reserves the right not to accept the User's order, or to cancel it, even after its automatic confirmation.

2.2. Unavailability of Items

In the absence of availability of one or more items ordered by the User, Martha Almeida Jewellery undertakes to inform the User and reimburse them for any amounts that may have been paid within a maximum period of 30 (thirty) days from the date of knowledge of such unavailability.

2.3. Order Cancellation

Martha Almeida Jewellery reserves the right not to confirm and/or proceed with the delivery of the products of the order placed by the User, regardless of the reason and exempt from liability for any damages or costs, if:

• any unforeseeable event or change to current circumstances arises that may affect production, transport, and respective costs, or that causes abnormal increases in raw material prices;
• for any reason, it is impossible to properly charge and receive the respective payment;
• the ordered products are no longer available;
• the order has been placed with errors in the data essential for the delivery of the order;
• the order is flagged by the website's security systems as an incorrect, irregular order and/or considered fraud.

In any of the aforementioned cases, Martha Almeida Jewellery undertakes to inform the User, via e-mail, about the situation regarding the impossibility of confirming the sale and the consequent cancellation of the order, returning the amounts that the User may have paid within a maximum period of 30 (thirty) days from the date of knowledge of that unavailability.

If the User needs to cancel their order after making a purchase, they must contact Martha Almeida Jewellery as soon as possible, through the contact form, or via e-mail info@marthaalmeida.com.

If the payment has been made and the order has not yet been shipped, the respective costs will be returned in full, including the shipping cost. If the order has already been shipped, Martha Almeida Jewellery cannot accept the order cancellation request made by the User (see return conditions below).

Order cancellation does not include personalized items. In this case, a refund is not possible.

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3. Shipping and Delivery

3.1. Delivery Costs (via CTT):

Shipping costs via CTT	Portugal (mainland)	Portugal (islands)	Europe	Rest of the World Except USA	USA
Standard (no order tracking)	€3.60	€3.60	–	–
Registered (with order tracking)	€6.50	€6.50	€11.70	€15.30	€18.00
Registered with acknowledgment of receipt (with order tracking and recipient signature collection)	€8.10	€8.10	€15.80	€19.50	€23.00
Free shipping	Purchases over €150	Purchases over €150	Purchases over €200	Purchases over €350	Purchases over €350

 

3.2. Delivery Methods

Martha Almeida Jewellery offers two types of online purchase delivery: delivery to the address indicated by the User and collection of the order at our atelier store.

– Delivery to the address indicated by the User:

Martha Almeida Jewellery reserves the right to change the values of shipping costs, provided that they are mandatorily communicated to the User in these terms and conditions of sale.

Martha Almeida Jewellery normally guarantees the shipment of orders processed (paid) by 1:00 PM on the same business day or, when this is not possible, within a maximum of 48 hours, except for customizations or items with a production notice.

The order will be sent to the address indicated at checkout, but if the User wishes it to be sent to a different address, they must indicate that they intend to ship to a different address on the 'Checkout' page and fill in the mandatory data for this purpose.

It is the User's responsibility to ensure the presence of a person at the address for the receipt of the order, with no prior notice from the carrier being mandatory. For all intents and purposes, it is presumed that any person found at the delivery location indicated by the User has the authority to receive the order.

Martha Almeida Jewellery is not responsible for any damages or associated costs if the order is not delivered due to reasons attributed to the User, such as incorrect registration of the shipping address, or impossibility of making the delivery at the indicated address due to the absence of the recipient or another person, or failure to collect the order at the store or collection point.

Shipping costs are the responsibility of the User. Martha Almeida Jewellery will always have the legitimacy and possibility to exempt the User from shipping costs.

Martha Almeida Jewellery does not accept deliveries to PO boxes.

– Portugal Mainland and Azores and Madeira Archipelago

Purchases made for delivery in Portugal are sent to the destination address without or with signature collection, depending on the option selected by the User during checkout. The standard mail service does not include an order tracking system. The registered mail service includes an order tracking system. The registered mail service with signature collection includes an identification and order tracking system.

The delivery time is as follows (times for the islands may be extended due to transport limitations):

	Mainland	Islands
Standard (no order tracking)	approx. 3 business days	approx. 3 business days
Registered (with order tracking)	approx. 1 business day	approx. 2 business days
Registered with acknowledgment of receipt (with order tracking and recipient signature collection)	approx. 1 business day	approx. 2 business days

Any delay verified in the delivery of items, relative to the estimated dates presented, does not confer upon the User any right to compensation from Martha Almeida Jewellery.

– Europe and Other Countries

Orders for international delivery are sent to the destination address with signature collection. The signature collection service includes an identification and order tracking system.

The delivery time is approximately 3 business days for the European Union and 5 business days for other countries. Martha Almeida Jewellery is not responsible for delays in the delivery of orders held at customs in the destination countries. The costs related to customs duties and/or other taxes derived from existing restrictions in the destination country are exclusively the responsibility of the User. Any delay verified in the delivery of items, relative to the estimated dates presented, does not confer upon the User any right to compensation from Martha Almeida Jewellery.

Shipping costs are the responsibility of the User, varying between countries.

– Delivery of orders at the Martha Almeida Jewellery Atelier Store

For orders picked up in-store, the shipping cost is free.

The User will receive an SMS as soon as the order is available to be picked up. You should go to the store only after the pickup indication from Martha Almeida Jewellery. Usually, the time for the order to be available for pickup does not exceed 48h.

To collect your order, the User must go to the atelier store, which is located at the following address:

Martha Almeida Jewellery

Rua Dr. Carlos Sacadura, Lt1, Loja 3 RC

3200-202 Lousã

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4. Payment

The sale underlying each order placed by the User is subject to retention of title, so items remain the property of Martha Almeida Jewellery until effective and full payment of the amount due.

Martha Almeida Jewellery offers the User several payment methods:

– Credit Card (Visa, Mastercard, American Express) – Payment method available for orders placed on the website. The order and card data will be sent, via SSL certificate in encrypted form, to the banking entity on the date of your order. The purchase is considered completed at the moment the credit is verified. If the transaction is rejected by the bank, the purchase will be automatically canceled.

– Paypal – One of the most used payment methods for online shopping worldwide; it is necessary to have a PayPal account to make the payment. For more information or to create an account, visit this page: https://www.paypal.com/pt. If you choose this payment method, the order amount will be debited at the end of the ordering process.

– MB Way – With MB Way, you can pay for your order quickly and conveniently through your smartphone, simply by having an MB Way account. MB Way orders will only be processed after payment confirmation. For more information or to find out how to create an account, visit this page: https://www.mbway.pt. If the payment is not made within the stipulated period, or if for any technical reason the amount is reversed to your MB Way account, the order will be considered canceled. In cases where the payment was completed and Martha Almeida Jewellery needs to proceed with a refund (customer-requested cancellations, stockouts, etc.), it will be made via this same payment method.

– Multibanco Reference – By opting for this payment method, you will receive an e-mail with the details to make the payment at a Multibanco ATM or via online Homebanking. After receiving the details, you have 12 hours to make the payment. If you do not do so within this period, the order will be automatically canceled and any amount paid outside the period will be refunded. In cases where the payment was completed and Martha Almeida Jewellery needs to proceed with a refund (customer-requested cancellations, stockouts, etc.), it will be made by bank transfer.

– Apple Pay – Allows payments to be made quickly and securely using compatible Apple devices, without the need to manually enter card details for each purchase. Payment is made upon completion of the order, subject to User authentication and transaction confirmation.

– Google Pay – Allows payments to be made quickly and securely using devices compatible with Google Pay and the cards linked to the service. Payment is made upon completion of the order, subject to User authentication and transaction confirmation.

– Shop Pay (Shop) – Allows payments to be made quickly and conveniently using payment and shipping details saved through the Shop Pay service, where available. Payment is processed upon completion of the order, subject to transaction confirmation.

- Klarna - By opting for this payment method, you are directed to the Klarna website. Select 3 interest-free installments to split your purchase into three payments, charged every 30 days starting from the moment your order is confirmed (usually the shipping date). You just need to add the debit or credit card details you would like to use for automatic payments. Klarna will inform you when your payment is due. See the Klarna product terms.

Martha Almeida Jewellery does not accept any other payment method for orders placed on the website.

In order to prevent fraud in transactions and payments made through the Website, Martha Almeida Jewellery adopts preventive mechanisms that analyze characteristics of purchases that may appear fraudulent. To ensure that a transaction is not fraudulent, Martha Almeida Jewellery may request additional information or supplementary data from the User.

In the event that the User refuses to provide such additional information, Martha Almeida Jewellery reserves the right not to process the purchase or accept the order.

The User is aware that even though Martha Almeida Jewellery uses advanced technological mechanisms and systems, system errors may occur. Should this happen, the User may contact Martha Almeida Jewellery via email at info@marthaalmeida.com

After the purchase is completed by the User, the invoice to be issued will be based on the information provided, the itemized prices of the purchased articles, shipping costs, and the applicable VAT, and it will not be possible, in any case, to alter the data contained therein.

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 5. Articles and Prices

The articles displayed and sold on the Martha Almeida Jewellery website are cataloged in their respective product categories and collections. On each product page, it is possible to view descriptions and technical data, as well as available customization options.

It is important that the User keeps in mind that, due to the characteristics of manual production, the articles may differ slightly from those shown in the images on the website.

Martha Almeida Jewellery is committed to ensuring that articles sold on the website are available in stock or by order, allowing the User to obtain this information on each product page. In case of unexpected stock shortage and the impossibility of immediate purchase or shipment, the User will be informed promptly.

The prices of the articles indicated on the website are to be understood in euros, with taxes (VAT) included at the rate in force in Portugal. The prices shown take into account the VAT applicable on the day of the order. Any change in the type of applicable VAT will be reflected in the prices of the articles. The prices do not include order shipping costs (as per article 3).

Martha Almeida Jewellery reserves the right, at any time, to change the price and specifications of the articles or services on the website or to conduct promotional campaigns. There may also be variations compared to prices found at events or in the Atelier Store.

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6. Exchanges and Returns

6.1. Right of Free Resolution

The User may exercise their right of free resolution of the contract, pursuant to Decree-Law no. 24/2014, of February 14.

In order to exercise the right of free resolution, the User must communicate their decision to resolve this contract to Martha Almeida Jewellery by means of an unequivocal statement via postal mail, or email to info@marthaalmeida.com.

To exercise the right of free resolution of the contract, it is sufficient that the communication regarding the exercise of the right of free resolution be sent to Martha Almeida Jewellery within 14 calendar days from the day the articles are received by the User.

Regarding articles produced according to the User's requested specifications, and as provided in article 17 of Decree-Law no. 24/2014, of February 14, they are considered personalized products and, therefore, are excluded from withdrawal rights. In these cases, the User may not exercise the right of free resolution, may not return these articles, and will not be refunded.

In the event of resolution of this contract, the User must return the articles in perfect condition, inside the original packaging, accompanied by the respective original invoice, warranty certificates, gifts, and other accompanying documents, within a maximum period of 14 (fourteen) days from the day they informed Martha Almeida Jewellery of the free resolution of the contract.

The Articles must be sent/returned to the address of Martha Almeida Jewellery's headquarters which appears at the beginning of these terms and conditions. The address is also available for permanent consultation at https://marthaalmeida.com/loja/

Return shipping costs will be the sole responsibility of the User, who must send the articles with the possibility of tracking the order and must always keep proof of shipment.

Once all the conditions indicated above have been verified, Martha Almeida Jewellery will proceed to refund the payment made by the User, excluding delivery costs, within a maximum period of 14 days after their return, using the same method used for payment, with the exception of payments made via Multibanco, for which the refund will be made via bank transfer.

6.2. Return of Articles

The User has 14 days from the date of delivery of the order (whether in national territory or other countries) to return the purchased articles. To do so, the User must communicate their intention to return, indicating the order number, the article reference, and the reason for the return, by sending this information as soon as possible via email to info@marthaalmeida.com. The article must be returned inside the original packaging, in perfect condition, with no signs of having been used or damaged, with the respective purchase invoice, warranty certificate, gifts, and all elements accompanying the order.

The cost of return shipping is the responsibility of the User, who must send the articles with the possibility of tracking the order and must always keep proof of shipment.

Considering compliance with the return conditions, Martha Almeida Jewellery guarantees a refund within 14 days (excluding shipping costs) via the same payment method, except for payments made via Multibanco, for which the refund will be made via bank transfer that the User must provide, preferably via email, to Martha Almeida Jewellery.

The return must be accompanied by a copy of the email previously sent to Martha Almeida Jewellery, packing the article(s) and respective elements in a closed package for appropriate transport service.

6.3. Exchanges

Within 14 days from the date of delivery of the order, via Pick-up or delivery to an address, it is possible to exchange provided the article arrives at the Martha Almeida Jewellery headquarters facilities inside the original packaging and is in the condition in which it was purchased, with the respective purchase invoice, warranty certificates, gifts, and all documents accompanying the order. To do so, the User must communicate the intention to exchange, indicating the order number, the reference of the purchased article and the article for which they wish to exchange it, and the reason for the exchange, by sending this information as soon as possible via email to info@marthaalmeida.com.

The User may exchange for another piece of equal or greater value.

The exchange can be made in person at the Atelier Store during opening hours or via a transport company.

If the exchange is carried out by a transport company, the shipping costs of the exchange will not be refunded, and the cost related to the new shipment is the responsibility of the User.

All pieces are described with maximum precision and duly packaged. However, if the User is not satisfied or encounters any problem upon receiving them, they should immediately contact Martha Almeida Jewellery, which will strive to resolve the issue.

Before placing your order, you should ask all the questions you wish to clarify.

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 7. Warranty

The warranty conditions are governed by Decree-Law no. 84/2021, of October 18, which regulates consumer rights in the purchase of goods, under Directives (EU) 2019/771 and (EU) 2019/770, of May 20.

The articles sold by Martha Almeida Jewellery are covered by a 3-year manufacturer's warranty. In the first two years, it is presumed that the defect already existed at the time of delivery, so the consumer does not have to provide proof to activate the warranty; in the third year, the consumer will have to prove that the defect existed at the time of delivery.

The "right of rejection" allows the consumer to freely choose between the replacement of the article and the resolution of the contract when the lack of conformity manifests within the first 30 days from delivery.

During the warranty period, the article that presents a manufacturing defect will be repaired free of charge or, in cases where repair is not possible, replaced by a similar model. If the article is repaired (up to a maximum of 4 repairs), the warranty period is extended by six months.

The User must present the non-conforming good, together with the original purchase invoice and the respective warranty certificate (indicating the date of purchase, name and reference assigned to the good – where applicable – or product designation) or other suitable proof of purchase.

The cost of shipping the article under warranty from the consumer to the Martha Almeida Jewellery atelier, if a manufacturing defect is proven during the warranty period, is the responsibility of Martha Almeida Jewellery. The consumer is reimbursed for this charge via bank transfer or another payment method to be agreed with the User within a maximum period of thirty days from the confirmation of the manufacturing defect.

Martha Almeida Jewellery will ship the repaired article or the new article to the address indicated by the User at no additional cost.

Excluded from the warranty are articles subject to breakage, loss, theft, deterioration, oxidation, loss of plating color, defects caused by impact, including deformations originating from daily use, inappropriate use, inadequate maintenance and cleaning, negligence, improper handling, modifications to the original product, and repairs not authorized by the brand.

The User may read here about the care they should take into account for the proper maintenance of Martha Almeida Jewellery jewelry.

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 8. After-Sales Service

During the warranty period, any damages/deformations not covered by the warranty, including loss of plating color, inadequate maintenance and cleaning, negligence, or improper handling, may be repaired by Martha Almeida Jewellery. In these cases, the brand provides technical assistance service in its own workshop, subject to prior quotation.

Once the warranty period has expired, Martha Almeida Jewellery may provide technical assistance for articles produced by the brand and purchased by the User, who must request a quote for the desired assistance service via the email indicated above.

Any repair not covered by the warranty entails costs for the User, and therefore, Martha Almeida Jewellery only proceeds with the repair after approval of the budget proposal by the User, who should send their request for quotation to the email info@marthaalmeida.com.

The cost of shipping the article to the Martha Almeida Jewellery atelier is the responsibility of the User.

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9. Martha Almeida Jewellery Workshops

9.1. Scope

This policy applies to all experiences and all workshops promoted by Martha Almeida Jewellery, held on a previously scheduled date and time and with limited spaces.

For legal and contractual purposes, all experiences promoted by Martha Almeida constitute in-person jewelry workshops, hereafter referred to in this document as “workshops.”

This policy also applies to workshops booked through the use of vouchers promoted by Martha Almeida Jewellery.

9.2. Holding the Workshop

All workshops are held on previously agreed dates and times.

The workshops are intended for people with no need for prior experience in jewelry, with all stages accompanied by a professional.

9.3. Booking and Payment

The booking of a space is only considered valid after full payment of the workshop fee, made at the time of scheduling the date. The payment corresponds to the reservation of the space, date, and time, as well as the prior preparation of the atelier and materials.

Spaces are limited and assigned in order of payment confirmation.

The amounts paid refer to a personalized service, with a specific date, pursuant to article 17, no. 1, paragraph l) of Decree-Law no. 24/2014.

9.4. Cancellation and Refund

Pursuant to the provisions of Decree-Law no. 24/2014, of February 14, regarding contracts concluded at a distance, it is informed that, as it is a service provision associated with an activity with a specific date, the right of free resolution within 14 days does not apply, as provided in paragraph l) of article 17 of said diploma.

Without prejudice to the provisions above, Martha Almeida Jewellery establishes the following cancellation and refund conditions:

1. Cancellation of participation in the workshop must be communicated in writing, via email info@marthaalmeida.com, indicating the order number.

2. In case of cancellation on the participant's initiative (including bookings made using a voucher), the following conditions apply:

• Cancellations communicated with 30 days or more notice before the workshop date: The participant will be refunded the full amount paid, minus any transaction fees associated with the payment method used.
• Cancellations communicated with less than 30 days and 11 days or more notice before the workshop date: The participant is entitled to a refund of 50% of the amount paid.
• Cancellations communicated with less than 11 days notice before the workshop date, as well as situations of no-show or withdrawal after the workshop begins: No refund will be given to the participant.
• Bookings made with a voucher: In case of cancellation, the conditions described above apply to the voucher purchaser, and any potential refund will be processed exclusively to them.
• Counting of deadlines: The deadlines indicated are calculated in calendar days, using the workshop start date as a reference.
• Date of communication: For cancellation purposes, the date of receipt of the email by the atelier will be considered.

In case of cancellation of the workshop on the initiative of Martha Almeida Jewellery, the participant or, where applicable, the voucher purchaser, will be fully refunded the amount paid.

9.5. Postponement

The postponement of the workshop is of an exceptional nature and is subject to approval by Martha Almeida Jewellery.

The request for postponement must be communicated in writing via email info@marthaalmeida.com, indicating the order number.

Acceptance conditions:

1. Communication deadlines

The request for postponement must respect the same deadlines defined for cancellation:

• With 30 days or more notice: postponement without penalty;
• With less than 30 days and 11 days or more notice: subject to acceptance;
• With less than 11 days notice: only considered in duly justified exceptional cases.

2. Exceptional reasons (for late requests)

Postponement outside the deadlines indicated above may be accepted exclusively in the following situations, subject to presentation of proof, where applicable:

• Sudden illness
• Accident
• Fulfillment of legal obligations
• Assessment exams at an educational institution
• Urgent medical appointment or examination
• Provision of unavoidable assistance to a family member
• Death of a family member

All other situations will be considered unjustified absences.

3. Postponement conditions

If the postponement is accepted:

• The amount paid is non-refundable
• The workshop may be rescheduled only once
• The new date will be subject to schedule availability

4. Limitation

If it is not possible to find a suitable new date, the amount paid is neither transferable nor refundable.

After booking and payment confirmation, no refunds of any amounts paid are permitted in the event of cancellation by the participant, regardless of the reason presented.

This condition is justified by the exclusive reservation of the date, limited capacity, and the advanced technical and logistical preparation required.

9.6. No-show

Failure to appear on the scheduled date and time, without prior notice, is considered a cancellation, with no entitlement to a refund or postponement.

9.7. Precious Metals and Variable Costs

Precious metals are not included in the workshop fee.

The final value of the metals will be calculated after the workshop, based on the final weight of the pieces and the metal price at that date.

When gold is provided by the studio, an advance payment of €300 is requested in the form below, which will be fully deducted from the final price of the rings. The studio purchases the gold specifically for each order and does not hold permanent stock.

9.8. Acceptance of Policy

By booking and paying for the workshop, the participant declares having read, understood, and fully accepted this policy.

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10. Acceptance and Proof

Validation of the purchase request implies that the User has read and expressly accepts these Terms and Conditions, available for consultation on the website. Computerized records, kept in Martha Almeida Jewellery’s computer systems under secure conditions, are considered proof of communications, orders, and payments made between the parties, in accordance with legal provisions, and will allow for the enforceability of the amounts appearing in the order confirmation email. This validation acts as a signature and acceptance of all operations performed on the website.

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 11. Liability

All items sold on the website comply with Portuguese legislation and are described and presented with the greatest possible accuracy.

Without prejudice to responsibilities regarding personal data protection, Martha Almeida Jewellery is only bound by an obligation of means for all stages of website access, the ordering process, delivery, and subsequent services. Martha Almeida Jewellery excludes all warranties and any liability for inconveniences or damages resulting from the use of the Internet and operating system, in particular, service interruptions or failures, external intrusion, computer viruses, malfunctions, disconnections, or any case of force majeure that may temporarily prevent access, browsing, or the provision of services to the User.

Martha Almeida Jewellery reserves the right to modify, at any time and without prior notice, the information and commercial offers presented on the website regarding: items, orders, prices, promotions, commercial conditions, and services.

Every effort is constantly made to ensure the information on the website is free of typographical errors or omissions. However, in the event that the information presented does not correspond to the characteristics or price of the item, the User will be contacted and provided with the correct information, having the right to cancel their purchase with a full refund of the item (including shipping costs). Whenever an anomalous situation is identified, it is corrected immediately.

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 12. Processing of Personal Data

Martha Almeida Jewellery is responsible for processing the personal data of Users collected on the website. For information regarding the processing of Users' personal data, please consult the Privacy Policy of Martha Almeida Jewellery available on the website.

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 13. Martha Almeida Jewellery Newsletter

The term "Martha Almeida Jewellery Newsletter" refers to emailings with promotional offers or information about items, and institutional newsletters, with information about the company or the User, sent directly to the User's email inbox. The User has the option to subscribe to the Newsletter, becoming automatically registered from the moment they subscribe.

The User may access and modify their personal data at any time in their Customer account or request Martha Almeida Jewellery to process their personal data (see Privacy Policy).

The Martha Almeida Jewellery Newsletter is exclusive to the brand's website.

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 14. Intellectual and Industrial Property

The User acknowledges and agrees that all copyrights, the Martha Almeida trademark, and other intellectual property rights regarding materials and content provided as part of the website are, at all times, the property of Martha Almeida Jewellery or those who have granted us the license for their use. The User may only use such material in the manner expressly authorized by Martha Almeida Jewellery or those who have granted us the license for its use. This does not prevent the User from using this website exclusively to, and to the extent necessary, copy information regarding their order or the details of the Contract.

For any other purposes, any total or partial reproduction or representation of the website or any of its included elements is strictly prohibited, under penalty of resorting to the competent legal means against those who act in such a way.

In all cases, any hyperlink, even if tacitly authorized, must be removed upon a simple request from Martha Almeida Jewellery.

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 15. Entire Agreement

These terms and conditions for purchasing and ordering items and services constitute the entire agreement between the referenced parties and apply for the entire duration of the services offered by Martha Almeida Jewellery.

Should any of the clauses of these conditions become null and void by virtue of a legislative, regulatory, or judicial change, this shall in no way affect their validity and compliance.

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 16. Written Communication

Applicable legislation requires that part of the information or notifications Martha Almeida sends be in writing. By using this website, the User agrees that most of the notifications between the parties will be electronic. Martha Almeida Jewellery will contact the User by email or provide information through notices posted on this website. For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information, and other notifications sent electronically satisfy the legal requirement that such notifications be made in writing. This condition does not affect statutory rights.

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 17. Applicable Law and Jurisdiction

The sales conditions presented are subject to Portuguese law.

The use of the website and purchase contracts made here are governed by Portuguese law. This provision does not affect other rights recognized to the consumer by legislation in force.

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 18. Complaints, Comments, and Suggestions

Your comments and suggestions are always welcome, and Martha Almeida Jewellery asks the User to send them via the contact form here on the website or via email at info@marthaalmeida.com.

Should the User wish to file a complaint regarding the contract concluded with Martha Almeida Jewellery, they should contact us in writing via the email: info@marthaalmeida.com.

Martha Almeida Jewellery also provides an Electronic Complaints Book on its website.

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19. Alternative Dispute Resolution

In case of disputes initiated by a consumer against Martha Almeida Jewellery regarding contractual obligations resulting from sales or service provision contracts concluded between Martha Almeida Jewellery and consumers residing in Portugal, the consumer may resort to a Consumer Dispute Resolution Entity.

In Portugal, the following Consumer Dispute Resolution Centers exist:
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6, 4050-225 Porto
Telephone: +351 22 550 83 49 / +351 22 502 97 91 | Fax: +351 22 502 61 09
E-mail: cicap@cicap.pt

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, no 116 – 2º, 1100 – 207 Lisboa
Telephone: (+351) 218 80 70 30 | Fax: (+351) 218 80 70 38
E-mail: juridico@centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACCRAM)
Rua Direita, n.º 27 – 1.º Andar – Esq., 9050-450 Funchal
Telephone: 291 750 330 Fax: | +351 291 750 339
E-mail: centroarbitragem.sre@madeira.gov.pt

Centro de Arbitragem de Conflitos de Consumo do Algarve
Avª. 5 de Outubro, nº. 55, R/C Dtº., 8000-075 Faro, Portugal
Telephone: 289 823 135
E-mail: info@consumoalgarve.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, no 240, 1º, 3000-172 Coimbra
Telephone: +351 239 821 690 | Fax: +351 239 821 690
Email: geral@centrodearbitragemdecoimbra.com

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo
Rua D. Afonso Henriques, 1, 4700-030 Braga
Telephone: + 351 253 617 604 | Fax: + 351 253 617 605
E-mail: geral@ciab.pt

Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE)
Rua Capitão Alfredo Guimarães no 1, 4800-019 Guimarães
Telephone: 253 422 410| Fax: 253 422 411
E-mail: triave@gmail.com

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1, 4700-030 Braga
Telephone: 253 619 107
E-mail: geral@cniacc.pt

For more information, consult the Consumer Portal (www.consumidor.gov.pt) and the National Center for Information and Arbitration of Consumer Conflicts (www.cniacc.pt)

 

In the event of any discrepancy, the Portuguese version of this terms shall prevail.